Refund Policy

This Refund Policy applies to all digital eSIM products sold on SilkRoam, operated by Haikou Longhua Tengyangbo Network Technology Studio.

• Eligible for full refund if unused: If your eSIM QR code has NOT been scanned, installed, or activated, you may request a full refund within 30 days of purchase.
• Non-refundable once installed/activated: Because eSIMs are digital goods, orders cannot be refunded once the profile has been installed or activated, or if the buyer's device is carrier-locked or incompatible.
• Technical failure guarantee: If our support team confirms a verified carrier provisioning failure that cannot be resolved, a replacement or full refund will be issued.

Refund inquiries: support@silkroamesim.com